We accept returns, only on items that are not customized and are in their original condition (unused, unlaundered, unaltered, with no damages, and that are clean).   The return time frame will be of 30 days after delivery.  Refunds will be processed after verification of the item/s condition.  If the returned is not of the seller's fault, the buyer is responsible for all shipping charges and additional fees incurred, and the refund will be of the product/s' price only.

If the return is based on faulty merchandise, the buyer will be refunded in full after the return of the merchandise and confirmation of condition.  However, any additional fees incurred due to improper shipping will be of the responsibility of the buyer.

For any returned item that is not of the conditions established to qualify for a return/refund, the seller is not responsible for the lost value of the items or reshipping of the items back to the buyer.
For any return done unilaterally by the buyer without the seller's knowledge and consent, the seller will not be responsible for any lost of value of the items or reshipping the items back to the buyer, and the items will be refused and returned at the buyer's expenses.

Estimated shipping time is usually 5 to 12 business days (Canada Post). However, delays - especially due to Holiday Seasons or any extracurricular situation are likely possible.  All packages will be tracked; therefore, the seller depends on the tracking information provided by Canada Post and USPS, and which tracking numbers will be provided to the buyer. If a package marked as delivered is claimed as not delivered or should the content of the package be partially or fully lost and/or damaged, the buyer has the responsibility to advice the seller of the situation, in a timely fashion or within 7 days after the package was marked as delivered, so that the seller is able to open tickets and make inquiries. If the content of the package was damaged resulting from shipping, the buyer is required to provide as much pictures (on the box/envelope, items etc) and as much information as possible before the seller can open a claim/ticket with the Post Office. The buyer has the responsibility to fill out any form or questionnaire, required by the Post Office, to ensure the claim is successful, if applicable. The seller will not be responsible for any lost value, if a claim is refused by the Post Office, for any given reason or for the inaction/refusal of the buyer to fill up forms and questionnaires or provide the pertinent and necessary information to back up the claim. Should the claim be accepted, the seller will either refund the order fully or build the order again, depending on what the buyer wishes at the moment. In this particular case, the buyer will not be required to pay shipping.

Please note that we don't guarantee 100% leak proof. There is, however, a 95% success rate, with a 5% rate that, for any given reason, not related to the training pants, these will not work. Children are built differently, the amount they void is different, depending on biology and health condition, they sleep differently and have different habits. Therefore, we do not accept return or provide refunds for these reasons.

The sizes provided are based on average built/standard sizes for pants; therefore, we provide re-sizing or measurements adjustment.  All shipping charges and related incurred will be of the responsibility of the buyer. Please note that we work around the measurements provided, so make sure you are taking them properly. Sizing are quite accurate to regular clothing (specifically underwear) size in the market, for average built.